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HelpDeskSoftware.org Adds Customer Service Branch to its Help Desk Research Library

Richmond, VA (PRWEB) October 10, 2007 -- Today www.HelpDeskSoftware.org announced the addition of a new research library for customer service professionals.

Since 2003, HelpDeskSoftware.org (HDS) has been the help desk software research destination of choice for thousands of help desk managers and associates alike. Today HDS welcomes customer service professionals of all types with a new online research library containing 176 fresh white-papers and articles. Topics include:

- Why the customer is NOT always right - and why that's a good thing

- How to work with "internal customers"

- How to make your biggest complainer your best asset

- How to escalate issues without setting off false alarms

Written by industry professionals from the United States and United Kingdom, these latest articles come on the heels of 194 recently added subject-specific research pieces spotlighting CRM, Call Tracking, Knowledge Management, Asset Management help desk software solutions.

When asked what makes the site unique, founder Mike Small had this to say; "HDS has become a real help desk community site over the years. What started as a resource guide with product links has become more like a common area where help desk professionals get the inside scoop on today's important issues and solutions."

In an effort to ensure a completely private environment, www.HelpDeskSoftware.org does not require or request any personal information. All visitors have unrestricted access to all help desk software and, now, customer service research information.

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This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.


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