AnyInfo.com

ISM Formally Launches Contact Center Practice to Help Enterprises Address Needs of Today's Digital Client; Contact Centers are Gateways to Improving

Bethesda, Md. (PRWEB) April 2, 2008 -- Continuing to deliver strategic value and best practices to organizations' customer-facing initiatives, ISM Inc. (http://www.ismguide.com) today announced the launch of its results-driven Contact Center practice (http://www.ismguide.com/servicesd.php?SID=4). The practice helps enterprises transform their contact centers into profit centers that deliver superior customer service, improve the customer experience and are closely aligned with the strategic direction of the company.

With more than 23 years' experience as premier CRM and Contact Center industry advisors, ISM helps organizations worldwide understand the bigger picture of the contact center's role in customer relationships (http://www.ismguide.com/articlesDetail.php?id_pag=35d). Implementing the right contact center processes, tools and metrics will help raise productivity, decrease costs and improve customer service and satisfaction.

"Contact centers are gateways to improving the ultimate customer experience," said Barton Goldenberg, president, ISM. "An organization's multi-channel customer strategy must acknowledge and support appropriate customer-facing business processes and technologies (http://destinationcrm.com/articles/default.asp?ArticleID=7490&KeyWords=goldenberg) so that it meets consumer expectations along their buying journey."

ISM's strategic contact center approach zeroes in on each client's unique and critical success factors to help them identify and correct gaps in their contact center's performance to improve the effectiveness and efficiency of the operation and overall customer satisfaction.

"The knowledge, guidance and best practices we received from ISM has helped transform our contact center into a growth channel," said Karri Lough, director, global consumer affairs for Radio Systems Corporation. "The ISM leadership team and the contact center strategy they recommended led us to change internal processes, which yielded key efficiencies and gave us visibility into more affordable alternatives to meet our technology needs."

ISM has developed a proven methodology to help contact center clients and utilizes the Purdue University Center for Customer Driven Quality benchmarking tool to measure more than 28 critical contact center effectiveness and efficiency components against industry standards.

Additional ISM contact center services include:

? Analysis of current agent training programs, hiring practices and workforce optimization processes;

? Action plans for narrowing identified performance gaps in the contact center's people, process and technology;

? Structured mentoring programs for contact center executives including monthly coaching with ISM subject matter experts;

? A best-in-class Learning Journeys program that provides executives an opportunity to visit and learn from established contact centers; and

? Negotiations with contact center vendors and implementation partners, among others.

For more information about ISM's Contact Center practice, including strategy and implementation services, call Michael Feinberg - Director of Business Development (877) ISM-GUIDE or (301) 656-8448.

About ISM

Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management (CRM), Contact Center initiatives and Digital Client initiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. ISM private sector clients include AAA, Delta Faucet, ExxonMobil, IBM, Lucent Technologies, McGraw-Hill, Nike, NYSE, PepsiCo, Roche and United Way; ISM's government clients include the Department of Defense and the US Postal Service.

###

MORE ARTICLES:

How To Get Google Paid Per Click Advertising Totally Free
Well there are literally thousands of ways to earn a living online. But many of those require things that you and I would never have access to such as, corporate bankrolls, and corporate manpower. I'mjust a one-man business and I'm guessing that you are too.Affiliate programs can vary from website to website, but the main idea behind affiliate programs is that a website will pay you for sending them buying customers.

Pampers Diapers Get Them For Free
Having a new baby or young child can be a very expensive time for parents, however there are a number of ways that you can cut the costs by applying for free samples and coupons from some of the major suppliers of baby and toddler products. One such giant among these companies is Pampers.

GE Energy Volunteers Help Build Infrastructure for Robotics Tournament
One Week to go and Berthoud will host the Thompson FIRST LEGO League Tournament in Support of Math and Science Education.

Help About The Freelance World of Copywriting Services
Companies are beginning to outsource many of their tasks and jobs to outside companies as a way to save money on overhead. One area in which there has been a growth of freelance jobs is with copywriting services. As more companies outsource their writing and marketing divisions, more jobs are created. There are great benefits to all parties. Copywriting attracts new customers and garners attention through the use of marketing techniques. The business profits and those profits trickle down to the freelance writers.

WTCB - Women Taking Care of Business, Inc.(R) Announces Its New Comprehensive Website for Women
WTCB, Inc., a sales and marketing consulting company formed in 2003, is pleased to announce that its comprehensive website for women was launched today. The new website is aimed at empowering and inspiring women everywhere and is now live at www.WomenTCB.com.

Unsecured Big Loans- Free Interesting Tips For Loans
Are you searching for information related to unsecured big loans or other information somehow related to apply for unsecured credit card, or business loans for people with bad credit? If yes, this article will give you helpful insights related to unsecured big loans and even somehow related to loan application and yes unsecured loans that you might not have been aware of.

Dr. Barry Sears on TV Says MedWell Healthy Comfort Foods Help People Lose Weight & Manage Type 2 Diabetes
Dr. Barry Sears, founder of MedWell Foods and author of #1 New York Times bestseller, The Zone, says MedWell 1-2-3? Healthy Comfort Foods (http://www.medwell123.com) meet recommendations from Harvard Medical School to fight obesity and manage type 2 diabetes.

Fundraising Help and Fundraising Ideas Provided by DiNardo & Lord Auctioneers
Receiving the appropriate consulting and fundraising help can make a huge impact on the overall success and profit achieved as a result of your fund raiser. The best fundraising ideas most often come from qualified, experienced and educated fund-raising consultants.

NewsLaugh.Com Presents Humorous Commentary and Fiction, Free. January Feature: "A Sentimental Visit To The Junkyard of Great Ideas."
In January's free issue, NewsLaugh.com, The Sanely Funny Humor Magazine, presents new humorous commentary and fiction, featuring "A Sentimental Journey To The Junkyard of Great Ideas." A brief excerpt follows. Go to Newslaugh.com for the complete article.

How To Quickly Become Debt Free
My most favorite story is that of Arkad, The Richest Man in Babylon. In my opinion, the most fascinating paragraph in the story is: "Arkad was famous for his wealth, kindness, and generosity. He gave graciously to charities, was generous with his family, and liberal with his own expenses. Arkad was rich and generous, and each year his wealth increased faster than he spent it."

Patient and Doctor Communication: Are You Getting Enough Information?
Recent studies indicate that patients may not be getting full communication from their doctors on the purpose, side effects and proper use of medications. However, with advances in technology and the increased availability of information on the internet, patients can research best practices to play an active role in improving their treatment programs and outcomes. Knowledge of a system such as FLAVORx improves drug palatibility without affecting stability or efficacy, and ultimately improves patient adherence to drug regimens.

Using FOIA to Investigate the TWA 800 Crash - Free Article from Clifford Law Offices
Continuing a series of free articles based upon real-life cases, Clifford Law Offices offers: Using FOIA to Investigate the TWA 800 Crash. A partial abstract included, with link to full article.

Free Gas Gift Card for Customers Purchasing $200 or More Worth of Toner Cartridges from TonerBoss.com
TonerBoss.com, home of superb and high quality remanufactured and compatible toner cartridges (http://www.tonerboss.com/?utm_source=PRW&utm_medium=Press+Release&utm_campaign=Toner+Cartridge+Promotion) for all printers including HP, brings back the road trip fun in the summertime despite the soaring gasoline prices. For every purchase of $200 or more remanufactured and compatible toner cartridges, a $20 complimentary gas gift card is given away.

PlasticSurgeryResource.com Launches with In-Depth Information on Top Cosmetic Procedures
PlasticSurgeryResource.com, a news and cosmetic procedure website, provides in-depth information on top surgeries and treatments including breast augmentation, liposuction, rhinoplasty, and Botox injections as well as covering up-to-date developments in the field. The site is intended to serve as a factual resource for individuals considering a wide range of cosmetic procedure options.